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FAQ

Find answers to common questions about coffee equipment customization, samples, production, quality control, shipping and OEM/ODM services. We provide transparent information to support your purchasing decisions.

Q
During roasting, the beans catch fire or start to burn violently. What’s the emergency procedure?
Q
The roaster vibrates more and more, with loud, harsh noises. What could be wrong?
Q
The drum makes a screeching sound or stops turning completely, while the motor hums. What’s happening?
Q
How often should I clean the exhaust duct to stay safe?
Q
Can I use a wire brush to clean the inside of the drum?
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