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FAQ

Find answers to common questions about coffee equipment customization, samples, production, quality control, shipping and OEM/ODM services. We provide transparent information to support your purchasing decisions.

Q
My roast curve is unstable and deviates significantly from the preset profile. What causes this?
Q
My roaster is heating up slower and slower. Even at full power, the temperature won’t rise properly. What should I do?
Q
When copying a roast profile on the PEAK fully automatic roaster, the curve never matches the original. Why?
Q
On the HB‑M6S, my beans often turn out dry and flat‑tasting. What’s wrong?
Q
The touchscreen occasionally lags or becomes unresponsive. Is the machine broken?
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